Question 1

What is FrameGrade?

Accepted Answer

FrameGrade is a creator-content QA layer between creator upload and brand approval. It helps teams collect submissions, review them against campaign standards, route decisions, send creator feedback, and keep review history in one place.

Question 2

Who is FrameGrade built for?

Accepted Answer

FrameGrade is built for brands, agencies, and creator or creative-ops teams that review UGC before approval, payout, or posting. It is most useful when submissions need consistent standards, revision notes, and a clear review trail.

Question 3

Is FrameGrade just an AI scoring tool?

Accepted Answer

No. Automated review is part of the review pipeline, but the product is built around structured QA, creator submissions, routing, feedback, and history. The goal is to make campaign standards easier to apply, not to sell a generic score.

Question 4

Can I use manual, hybrid, or automated review?

Accepted Answer

Yes. Campaigns can run with human-led review, hybrid routing, or automated review. Hybrid campaigns can resolve clear outcomes while sending borderline or flagged submissions to reviewers.

Question 5

How does automated review work?

Accepted Answer

Automated review applies campaign criteria, scoring signals, routing rules, and thresholds to produce configured outcomes such as approval, revision request, or rejection. Hybrid/manual campaigns can use reviewer attention where configured.

Question 6

Does FrameGrade replace human reviewers?

Accepted Answer

Not necessarily. FrameGrade can support automated, manual, or hybrid review workflows depending on how your team wants to operate. Teams can let automated review resolve straightforward submissions, keep final approval reviewer-led, or manually change decisions when needed.

Question 7

Do creators need an account?

Accepted Answer

No. Creators submit through direct links and the creator portal without needing a full FrameGrade workspace account. They do not get access to your internal reviewer dashboard.

Question 8

What does the creator portal do?

Accepted Answer

The creator portal gives creators a focused place to see campaign instructions, submit videos, track status, and receive revision notes where applicable. It is designed for the submission flow, not internal campaign management.

Question 9

What happens when a video needs revisions?

Accepted Answer

Reviewers can request revisions with creator-facing feedback. The creator can upload a new version from the same flow, and the revision stays connected to the original submission and review history.

Question 10

What is reference review?

Accepted Answer

Reference review uses an approved example or reference asset to evaluate creator submissions against the desired format, style, structure, and requirements. It turns "make it like this" into a more concrete review standard.

Question 11

Can I review videos against campaign-specific standards?

Accepted Answer

Yes. Campaigns can be general or reference-based, and review can account for campaign instructions, required elements, product context, mentions, and reference fit where configured.

Question 12

What can reference review check?

Accepted Answer

Reference review compares submissions against an approved reference or creative direction across areas like hook structure, product sequence, CTA clarity, captions, pacing, visual style, and campaign requirements.

Question 13

How do review credits work?

Accepted Answer

Plans include monthly review credits. Automated processing and review use review credits, so higher review volume generally needs a higher plan or additional eligible credits.

Question 14

What happens when I run out of credits?

Accepted Answer

New automated processing may pause until credits are added, the billing period renews, or the account is updated. Existing review records and submissions remain subject to normal access and retention rules.

Question 15

Can I add credit packs or upgrade from billing?

Accepted Answer

Paid plans and credit packs are available through billing when self-serve checkout is enabled. If checkout is unavailable for your account, contact FrameGrade and we can help set up the right plan.

Question 16

What happens if I cancel or downgrade?

Accepted Answer

Billing admins can manage subscriptions from billing settings when billing is enabled. Cancellations are generally scheduled for the end of the current billing period, and plan access, credits, limits, and playback availability may change after the paid period ends.

Question 17

Who can export CSV reports?

Accepted Answer

Eligible plans can export campaign submissions and creator submission history as CSVs. Exports are intended for owner and admin users who need reporting, reconciliation, or operational records.

Question 18

How long are uploaded videos available?

Accepted Answer

FrameGrade keeps the review record useful even when video playback is no longer available. Decisions, feedback, thumbnails, submission records, and review history can remain available for tracking, while video playback availability may vary by plan and retention limits.

Question 19

Are creator videos public?

Accepted Answer

No by default. Creator submissions are meant for controlled review paths, workspace access is scoped, and playback can use signed access where applicable.

Question 20

How does FrameGrade use model providers?

Accepted Answer

FrameGrade uses automated processing and model providers to help generate review outputs. Uploaded content is processed to provide the service according to our Privacy Policy; it is not used for public marketing or shared outside the service workflow.

Question 21

What reporting does FrameGrade include?

Accepted Answer

Brand plans and above include advanced reporting for review outcomes, score trends, revision patterns, campaign history, creator history, review history, and common issues. Eligible plans can also export campaign or creator submission history as CSV.

Clear answers for creator content review.

Product basics

Review workflow

Creator experience

Reference review

Billing & credits

Data & control